shipping& processing time

Processing time is 2-3 BUSINESS DAYS | Shipping time - 2-4 DAYS

Wholesale Processing time is 3-5 BUSINESS DAYS | Shipping 2-4 DAYS

SALES EXTEND THE PROCESSING TIME BY 2-3 BUSINESS DAYS!

Weekends and holidays do NOT count as business days!

 

TRACKING INFORMATION IS EMAILED DIRECTLY TO YOU ONCE YOUR ORDER HAS BEEN COMPLETELY PROCESSED! 

 

WHAT PAYMENT METHODS DO YOU ACCEPT?

Posh Doll Collection  gladly accepts Paypal, MasterCard, Visa, and Discover credit and debit cards. Please note that we can only ship a credit/debit card order to the same address to which your statement is sent. Any order that fails to fit this criterion will not ship and be immediately refunded. This policy protects you from fraudulent use of your card.

HOW DO I CANCEL MY ORDER?

Please contact us to cancel an order. If your order has not departed our facilities, we can cancel the order. Please note that there will be a 15% restocking fee if cancelled after 48hrs.
 

WHAT ARE YOUR AVAILABLE SHIPPING OPTIONS?

Flat Rate Shipping: Posh Doll Collection currently ships orders using USPS. Flat rate shipping requires 2-3 business for delivery after it ships. Shipping confirmation and tracking is available via email as soon as your order departs our facilities. Please note that once packages are received by USPS, we are no longer responsible for the delivery of the item.

 

  • PLEASE ensure that your contact information (Name, Address, email address) is correct when ordering, to ensure proper delivery of your package. 

  • WE HIGHLY RECOMMEND that you DO NOT make any hair appointments prior to receiving your hair. 

  • We are NOT responsible for late shipments due to an incorrect address, input, inclement weather, holidays natural disasters, or carrier delays. 

 

 

If you have tracked your package and there is a discrepancy in delivery information or it has been lost in transit please contact USPS.

WE WILL NOT BE RESPONSIBLE FOR ANY LOST PACKAGES.

return & exchange policy

POSH DOLL has a strict NO REFUND POLICY

Posh Doll Concierge

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Greensboro, NC

Monday - Friday

8am EST - 10PM EST

Saturday

10am EST - 6PM EST 

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